MANAGED IT
Reduce downtime, strengthen security and simplify IT management with proactive monitoring, a help desk that answers, and technology planning that fits how you actually work.
48 hrs
To a complete Microsoft 365 security assessment
+40%
Average Microsoft Secure Score improvement after onboarding
5 min
Average response time on support requests
12+
Years of founder-led IT and Microsoft 365 expertise
Challenges We Solve
Every outage costs you billable hours, missed deadlines and customer confidence. Most of them trace back to something routine that nobody was watching.
What's Included
One monthly service covering the whole environment, rather than a list of add ons you assemble yourself.
We keep a constant watch on your workstations, servers and Microsoft 365 environment, with alerting tuned so real problems reach us quickly and background noise does not.
✓ Workstation and server health monitoring
✓ Microsoft 365 service and sign-in alerting
✓ Disk, update and backup status checks
✓ Alert tuning that filters out false alarms
✓ Issues addressed before they disrupt your team
A responsive point of contact for your staff, handled by engineers who already know your environment. Every request is logged, tracked and followed through to resolution.
✓ Support by phone and email
✓ Every request logged and tracked to completion
✓ Fast remote fixes with minimal disruption
✓ Microsoft 365 account, email and access issues resolved
✓ Clear communication from first contact to fix
Firewalls, switches, wireless and VPN configured properly, kept up to date and fully documented, so nobody is guessing during an incident.
✓ Firewall configuration and security rule reviews
✓ Secure VPN access for remote staff
✓ Wireless network setup and segmentation
✓ Firmware updates and configuration backups
✓ Clear, up-to-date network documentation
Centralized patching, encryption, threat protection and configuration across every laptop, desktop and mobile device, so each one meets the same security standard.
✓ Automated patching for operating systems and apps
✓ Device encryption enforced and verified
✓ Endpoint detection and response (EDR)
✓ Security policies and compliance monitoring
✓ Remote lock and wipe for lost or stolen devices
Automated backups with immutable copies, restore tests that are actually run and dated, and a documented recovery plan, so you know exactly how things get back online before you ever need to.
✓ Automated daily backups of Microsoft 365, servers and endpoints
✓ Immutable copies protected from ransomware and deletion
✓ Scheduled restore tests with dated results
✓ Retention aligned with CRA and compliance requirements
✓ Documented, step-by-step recovery plan
Multi-factor enforcement, access reviews, email security and alert response, included in the monthly service rather than sold separately.
✓ Multi-factor authentication enforced for every user
✓ Regular access and permission reviews
✓ Email protection against phishing, spoofing and fraud
✓ Security alerts investigated and acted on
✓ Ongoing Microsoft Secure Score improvement
Benefits
When systems are stable and support is quick, your team stops losing hours to technology and gets that time back.
Predictable monthly support instead of emergency call outs and the salary cost of a full internal team.
Continuous patching, hardened identity settings and monitoring that catches problems while they are still small.
Onboarding a new hire or opening a second location should take hours, not weeks. We build environments that grow cleanly.
Your systems are being watched, your backups are checked, and you always know who to call
WHAT OUR CLIENTS SAY
Laura Mitchell
COO, Pacific Growth Supplies, USA
Our process
The same four steps on every engagement, whether it is a single project or the whole IT function.
We learn how your business runs, your goals and the technology you rely on today, then show you what’s working and what needs attention.
We build a clear roadmap around your objectives and budget, with a fixed quote agreed before any work begins.
We deploy and test everything on an agreed schedule, often after hours, so your team keeps working without disruption.
We monitor, maintain and improve your systems as your business grows, and review progress with you regularly.
We learn how your business runs, your goals and the technology you rely on today, then show you what’s working and what needs attention.
We build a clear roadmap around your objectives and budget, with a fixed quote agreed before any work begins.
We deploy and test everything on an agreed schedule, often after hours, so your team keeps working without disruption.
We monitor, maintain and improve your systems as your business grows, and review progress with you regularly.
FAQs
We work best with organizations between five and one hundred and fifty employees. Below that, hourly support is often the more economical option, and we will point you to it.
